Alamo Repairs; Reporting, Protocol and Procedure.

Dear Alamo member, if you require repairs at your property please follow the steps below;

1: Is the repair an emergency, urgent or non-urgent issue?

2: Promptly and clearly communicate the nature of the problem to:
Housing Officer/Housing Manager via (housing.manager@alamoco-op.org or 07931771737)

What is an emergency repair?

An emergency repair is something that needs to be fixed straight away as it poses a risk to your health, safety or security. This could be:

• A gas leak or dangerous electrical fault
• Major damage to the structure of your home
• A serious security problem, such as a front door that cannot be locked
• The loss of essential services, such as water or electricity.

Network Boiler Emergency repairs.

Should your boiler break down please contact Network Homes Repairs on 0300 373 3000 and follow the options to Network Homes Tenants.

Network Homes have confirmed their aim is to continue to carry out the annual safety checks such as gas servicing to ensure you remain safe in your home.

Non-urgent repairs?

Should you have a non-urgent repair please contact the office by email housing.officer@alamoco-op.org or text, or call, 07931771737 and a note of the repair will be made.

LIST OF IMPORTANT NUMBERS:

HOUSING OFFICER: 07931771737 – housing.officer@alamoco-op.org
For any emergency repair that is not getting resolved.

D&G Property Services: 07939600800

NETWORK REPAIRS BOILER BREAK DOWNS:
0300 373 3000
OPTION 2 OPTION then listen until Network Tenants.