Introduction
Alamo Housing Co-operative is responsible for providing day to day repairs and maintenance services to the properties we manage on behalf of Network Homes. Network Homes, retains responsibility for maintaining and servicing gas boilers, external redecoration, major repairs and for some health and safety functions.
In order to deliver the day to day maintenance repairs service, we have employed a specialist property management organisation,
D&G Property Service.
Repairs should be reported to the housing officer on 07931 771737 Monday to Wednesday
Thursday to Friday Members with an emergency repair can contact D&G Property Service on 07939 600 800
There is an Out Of Hours (OOH) number which is 03333 057 724. This number is to be used if a member has an urgent repair out of normal business hours or the weekends
Members should only use OOH in an emergency. For urgent/nonurgent repairs members can email paul.dempsey@alamoco-op.org or the mobile 07931 771 737 during working hours.
Before reporting a repair, we would ask you to check that the problem is not one that is the tenant’s responsibility. The repairs that you are responsible for are listed below. Please always report a repair and if you cannot attend the time agreed time and date please ensure you advise D&G Property Service in advance or you may be charged for the missed appointment.
If you have any queries about repairs or would like to discuss a specific repair with a member of staff before calling D&G Property Service, please contact the Alamo office.
FIRE!
Leave the building immediately and call 999 for the fire brigade.
- Do not attempt to collect your things
- Do not try to fight the fire
CENTRAL HEATING BREAKDOWNS!
If you have a problem with your boiler please call Network Homes’ repairs line.
Tel: 0300 373 3000
IF YOU SMELL GAS!
Leave the property immediately and call
Transco on 0800 111 999
- Do not smoke
- Do not turn any light switches or electrical equipment on or off
- Open doors and windows
- Check if a gas appliance has been left on or a pilot light has blown out
- Turn off the gas supply at the meter
WATER LEAKS!
If you have a leak, first turn off the stopcock, then call D&G Property Service to report it.
Serious leaks will be treated as an emergency.
Thursday to Friday Members with an emergency repair can contact D&G Property Service on 07939600800
There is an Out Of Hours (OOH) number which is 03333057724. This number is to be used if a member has an urgent repair out of normal business hours or the weekends
Members should only use OOH in an emergency. For urgent/non urgent repairs members can email paul.dempsey@alamoco-op.org or the mobile 07931771737
Contact Us
How long will my repair take?
When you report a repair you have a right to expect that we will complete the repair within a certain period of time.
Our target time-scales for repairs are shown below.
Emergency repairs
Within 24 hours
- Serious hot or cold water leak
- Serious roof leaks
- Loss of power
Urgent repairs
Within 7 days
- Minor hot or cold water leak
- Roof leak
- Failure of communal TV aerial
- Running overflow
Routine repairs
Within 28 days
- Dripping water taps
- Lack of security – such as a defective lock or a broken ground floor window
- Anything else that is a health and safety hazard
- Broken light fittings
- Blocked WC, sink or bath
- Damaged sanitary ware
- All other repairs (other than planned works and improvements)
- Faulty kitchen units
- Cracked or defective windows above ground floor
Repairs to communal areas
Alamo staff regularly inspect the common hallways. However if you think repairs are needed in the common areas of your building, please do let us know.
Trees
If you have a garden, under the terms of your tenancy, it is your responsibility to maintain it. However, if your garden has large, established trees which are causing a hazard or a nuisance, please contact the Alamo office.
Rechargeable repairs
If we need to carry out repairs because you have damaged or neglected your home, we may recharge you for part or all the cost of those repairs.
Repairs that are your responsibility
There are some repairs that we expect our members to do for themselves. However, we may be able to assist in exceptional circumstances. Please contact the Alamo office if you have a query about a specific repair.
- Unblocking drains and toilets (if you have caused the blockage in any non-designed use such as disposing of wipes or other sanctuary products that are not designed to be disposed through the toilet.)
- Replacing lost keys (we suggest that you leave a spare key with a relative or neighbour). Water damage caused by your appliances (particularly washing machines.)
- Repairing broken windows (unless you have a crime reference number.)
- Replacing toilet seats, fuses, plugs, and light bulbs (except in special cases). Fixing and replacing damaged internal doors and door furniture.