Introduction
Alamo Housing Co-operative is responsible for providing day to day repairs and maintenance services to the properties we manage on behalf of Network Homes. Network Homes, retains responsibility for maintaining and servicing gas boilers, external redecoration, major repairs and for some health and safety functions.
In order to deliver the day to day maintenance repairs service, we have employed a specialist property management organisation,
D&G Property Service.
Repairs should be reported to the housing officer on 07931 771737 Monday to Wednesday
Thursday to Friday Members with an emergency repair can contact D&G Property Service on 07939 600 800
There is an Out Of Hours (OOH) number which is 03333 057 724. This number is to be used if a member has an urgent repair out of normal business hours or the weekends
Members should only use OOH in an emergency. For urgent/nonurgent repairs members can email housing.officer@alamoco-op.org or the mobile 07931 771 737 during working hours.
Before reporting a repair, we would ask you to check that the problem is not one that is the tenant’s responsibility. The repairs that you are responsible for are listed below. Please always report a repair and if you cannot attend the time agreed time and date please ensure you advise D&G Property Service in advance or you may be charged for the missed appointment.
If you have any queries about repairs or would like to discuss a specific repair with a member of staff before calling D&G Property Service, please contact the Alamo office.
FIRE!
Leave the building immediately and call 999 for the fire brigade.
- Do not attempt to collect your things
- Do not try to fight the fire
CENTRAL HEATING BREAKDOWNS!
If you have a problem with your boiler please call Network Homes’ repairs line.
Tel: 0300 373300
IF YOU SMELL GAS!
Leave the property immediately and call
Transco on 0800 111 999
- Do not smoke
- Do not turn any light switches or electrical equipment on or off
- Open doors and windows
- Check if a gas appliance has been left on or a pilot light has blown out
- Turn off the gas supply at the meter
WATER LEAKS!
If you have a leak, first turn off the stopcock, then call D&G Property Service to report it.
Serious leaks will be treated as an emergency.
Thursday to Friday Members with an emergency repair can contact D&G Property Service on 07939600800
There is an Out Of Hours (OOH) number which is 03333057724. This number is to be used if a member has an urgent repair out of normal business hours or the weekends
Members should only use OOH in an emergency. For urgent/non urgent repairs members can email housing.officer@alamoco-op.org or the mobile 07931771737