When you report a repair you have a right to expect that we will complete the repair within a certain period of time. Our target time-scales for repairs are shown below. These time- scales also apply to repairs ordered through our agents, CDS Co-operatives.

Emergency repairs

Within 24 hours

  • Serious hot or cold water leak
  • Serious roof leaks
  • Loss of power

Urgent repairs

Within 7 days

  • Minor hot or cold water leak
  • Roof leak
  • Failure of communal TV aerial
  • Running overflow

Routine repairs

Within 28 days

  • Dripping water taps
  • Lack of security – such as a defective lock or a broken ground floor window
  • Anything else that is a health and safety hazard
  • Broken light fittings
  • Blocked WC, sink or bath
  • Damaged sanitary ware
  • All other repairs (other than planned works and improvements)
  • Faulty kitchen units
  • Cracked or defective windows above ground floor